Frequently asked questions

DELIVERY

How long will it take to receive my order?

Perishable goods (Bakery, Ice Cream, Deli Goods, Cold Brew):
Orders made before 6pm will be shipped out the next day between 9am - 12pm. Orders made after 6pm will be shipped out two days later between 9am - 12pm.

Non-perishable goods (Coffee Beans, Chocolate, Brewing Equipment, Merchandise):
Orders are shipped via standard couriers to arrive around 2 days after purchase for orders within Bangkok & surrounding provinces. For delivery to other provinces nationwide, orders will arrive within 5 days.

*Please note that date of delivery may vary due to carrier shipping practices, delivery location, and the number of items ordered.

 

Where do you deliver to?

Perishable goods (Bakery, Ice Cream, Deli Goods, Cold Brew):
Any order with perishable goods can only be delivered to Bangkok, Nonthaburi, Samut Prakarn, Samut Sakhon and Pathum Thani

Non-perishable goods (Coffee Beans, Chocolate, Brewing Equipment, Merchandise):
Orders only including non-perishable goods can be delivered to all of Thailand

 

What is the delivery charge?

Perishable goods (Bakery, Ice Cream, Deli Goods, Cold Brew):
Bangkok – 150 - 250THB
Nonthaburi, Samut Prakarn, Samut Sakhon, Pathum Thani – 500THB

Non-perishable goods (Coffee Beans, Chocolate, Brewing Equipment, Merchandise):
Bangkok, Nonthaburi, Samut Prakarn, Samut Sakhon, Pathum Thani – 50THB
All of Thailand – 120THB

 

How will I be entitled for free shipping?

Perishable goods (Bakery, Ice Cream, Deli Goods, Cold Brew):
Spend above 1500THB per order and shipping is free!

Non-perishable goods (Coffee Beans, Chocolate, Brewing Equipment, Merchandise):
Spend above 800THB per order and shipping is free!

 

What happens if I want to order both non-perishable and perishable goods?

For mixed orders, perishable items take priority and so free shipping threshold, delivery times, and shipping cost for perishable goods will apply to the entire order.

 

PAYMENT

QR code or Debit/Credit card
Select 'credit card' on checkout to make payment through 'Lian Lian Pay' our service provider.
 

COFFEE

How often do you roast your coffee?

We roast daily to ensure your coffee is fresh.

 

How long does my coffee stay fresh for?

It’s best to drink your coffee within 4 weeks from the roast date to enjoy it at its optimal flavour.

 

Should I have my beans ground or should I keep them whole?

It’s always better to grind your beans just before you brew for peak freshness. If you do decide to pre-grind for efficiency, store the grinds in an airtight container to reduce exposure to the elements.

 

How should I store my coffee for the best results?

We recommend keeping your coffee beans in the bag they're delivered in. The one-way valves expel CO2 whilst not for allowing oxygen to enter the bags. Store in a cool and dry place away from sunlight.

 

 

For further enquiries, email us at

hellobkk@sarnies.com