Frequently asked questions

DELIVERY

What are your delivery options?

Ready-to-consume goods (Bakery, Jars & Deli, Cold Brew):
Orders made can be shipped out the next day between 9am - 12pm or 1pm - 5pm. For next day 9am - 12pm deliveries, orders must be made before 5pm. This is to ensure we have ample time to prepare your goods and secure a door-to-door rider.

Coffee Beans & Other goods (Brewing Equipment, Merchandise):
Orders are shipped via standard couriers to arrive around 2 days after purchase for orders within Bangkok & surrounding provinces. For delivery to other provinces nationwide, orders will arrive within 5 days.

*Please note that date of delivery may vary due to carrier shipping practices, delivery location, and the number of items ordered.

Where do you deliver to?

Ready-to-consume goods (Bakery, Jars & Deli, Cold Brew):
Any order with Ready-to-consume goods can only be delivered to Bangkok, Nonthaburi, Samut Prakarn, Samut Sakhon and Pathum Thani

Coffee Beans & Other goods (Brewing Equipment, Merchandise):
Orders only including Coffee Beans & Other goods can be delivered to all of Thailand

What is the delivery charge?

Ready-to-consume goods (Bakery, Jars & Deli, Cold Brew):
Bangkok – from 80 to 200THB depending on location
Nonthaburi, Samut Prakarn, Samut Sakhon, Pathum Thani – 250THB

Coffee Beans & Other goods (Brewing Equipment, Merchandise):
Bangkok, Nonthaburi, Samut Prakarn, Samut Sakhon, Pathum Thani – 50THB
All of Thailand – 120THB

Is free shipping available?

Ready-to-consume goods (Bakery, Jars & Deli, Cold Brew):
Bangkok – Spend above 1500THB per order and shipping is free!
Nonthaburi, Samut Prakarn, Samut Sakhon, Pathum Thani – Spend above 2000THB per order and shipping is free!

Coffee Beans & Other goods (Brewing Equipment, Merchandise):
Spend above 800THB per order and shipping is free!

I live close by. Can I pick up my orders?

Ready-to-consume goods (Bakery, Jars & Deli, Cold Brew):
Yes, any order with Ready-to-consume goods (Bakery, Jars & Deli, Cold Brew) can be picked up at our bakery, Sarnies Sourdough!

Orders made can be picked up the next day between 9am - 12pm, 1pm - 5pm, or 5pm - 9pm. For next day 9am - 12pm pickups, orders must be made before 5pm. This is to ensure we have ample time to prepare your goods for pickup.

Coffee Beans & Other goods (Brewing Equipment, Merchandise):
Orders only including Coffee Beans & Other goods (Brewing Equipment, Merchandise) can be picked up at Sarnies Roastery!

Below is a list of coffee beans we carry at all times. Feel free to collect them at Sarnies Roastery at any time during operating hours.
- Tiramisu Blend
- Mr. Darkside Blend
- Smooth Criminal Blend
- Chocolate for Days Blend
- Thailand, Khun Lao Village, Chiang Rai, Natural Process (Sun-dried)
- Colombia, Excelso, Decaf Swiss Water Process (SWP)

If you ordered any coffee beans not listed above, please allow us 48 hours, weekends not included, to prepare your order for pickup. We roast coffee only on weekdays.

Note: Self pickup is not available for Wholesale orders.

I've selected the self pickup option. What do I do next?

Call Sarnies Sourdough at 065 863 6554 on the date of collection with your order number prepared. Our team will take care of the rest!

If collecting at Sarnies Roastery, please call 099 646 1536 on the date of collection with your order number prepared. Our team will take care of the rest!

What happens if I want to order both 'Ready-to-consume' and 'Coffee Beans & Other' goods?

For mixed orders, Ready-to-consume items take priority and so free shipping threshold, delivery times, and shipping cost for Ready-to-consume goods will apply to the entire order.

We do not carry all coffee beans at all times and sometimes roast to order. If we are unable to prepare the coffee beans in time for your collection, we will ship them out to you when ready at no additional cost.

Note: I've you ordered any 6KG Wholesale coffee, you will not be able to checkout if there are also Ready-to-consume items in your shopping cart.

Note on 6KG Wholesale coffee orders

If you added any 6KG Wholesale coffee beans to your shopping cart:

- Self pickup will be disabled at checkout. You will, however, be entitled to free delivery.

- You will not be able to checkout if there are also any Ready-to-consume goods (Bakery, Jars & Deli, Cold Brew) in your shopping cart. Please contact us here if you're looking for wholesale or catering services and we will gladly assist!

PAYMENT

QR code or Debit/Credit card

Select 'credit card' on checkout to make payment through 'Lian Lian Pay' our service provider.

For further enquiries, email us at

hellobkk@sarnies.com